1600 Enterprise Calling Compliance
WordWorks AI is built to support 1600 series enterprise calling, the preferred calling range used by banks, NBFCs, insurers, and regulated enterprises in India. Our platform enables compliant voice automation using client owned 1600 numbers, aligned with telecom and regulatory expectations enforced through licensed operators and guidelines issued by the Telecom Regulatory Authority of India.
Why 1600 Numbers Matter
Enterprise-grade calling for regulated institutions
Improved Call Reach and Trust
Banks and regulated institutions avoid regular mobile numbers for outbound calls because they are frequently flagged, throttled, or blocked. 1600 numbers improve call reach, trust, and regulatory acceptance.
Customer Service and Account Updates
1600 numbers are used for customer service communications, account updates, and transactional notifications with higher deliverability.
Loan Servicing and Collections
Ideal for loan servicing communications, payment reminders, and regulated collections workflows that require enterprise-grade calling infrastructure.
Insurance and Policy Communication
Enables compliant communication for insurance policy updates, renewal reminders, and customer support interactions aligned with regulatory expectations.
Regulatory Compliance
Aligned with telecom and regulatory expectations enforced through licensed operators and guidelines issued by the Telecom Regulatory Authority of India.
What WordWorks AI Supports
Compatible with client-owned 1600 number ranges
Dialing Using Client Owned 1600 Numbers
WordWorks AI does not issue or own 1600 numbers. The platform is fully compatible with 1600 series numbers provisioned by the client through licensed telecom providers.
DLT Registered Entity and Template Enforcement
All calls operate within DLT registered entities, headers, and templates. The platform enforces compliant execution at the platform level without bypassing telecom controls.
Service and Transactional Call Classification
Supports proper classification of service and transactional calls in alignment with telecom regulations and TRAI guidelines.
Configurable Calling Windows and Retry Logic
Configurable controls aligned to internal risk policies including calling windows, retry logic, and scheduling to meet enterprise requirements.
Opt Out and Suppression Handling
Built-in handling for opt-out requests and suppression lists to ensure compliance with customer preferences and regulatory requirements.
Call Recording and Retention Controls
Full call traceability with configurable recording and retention controls, along with comprehensive audit logs for compliance verification.
TRAI Alignment and Responsibility Model
Clear separation of responsibility for audit clarity
Technology Platform Provider
WordWorks AI operates strictly as a technology platform provider. Telecom number allocation is handled by licensed operators, not WordWorks AI.
Client-Managed DLT Registration
DLT registration and template approvals are handled by the client. WordWorks AI enforces compliant execution at the platform level.
Communication Policy Governance
Communication policy governance remains with the licensed entity. This separation is critical for audit clarity and risk approval.
Compliant Execution Tooling
WordWorks AI provides compliant execution tooling while regulatory compliance ownership remains with the licensed entity using the platform.
Designed for BFSI Risk and Compliance Teams
Built around real onboarding and audit requirements
No Random or Rotating GSM Numbers
The platform is built around design principles that eliminate use of random or rotating GSM numbers, ensuring enterprise-grade deliverability.
No Bypass of DLT or Telecom Enforcement
All operations respect DLT and telecom enforcement. No bypass mechanisms that could compromise regulatory compliance or audit requirements.
Full Visibility into Call Flows
Complete visibility into call flows and outcomes with comprehensive logging, monitoring, and reporting capabilities for compliance verification.
Configurable Controls Aligned to Risk Policies
Configurable controls aligned to internal risk policies enable faster approvals from compliance, legal, and procurement teams.
Deployment Options
Regulated deployment models for enterprise requirements
On-Premise Deployment
On-premise deployment within client infrastructure for maximum control and data residency compliance.
Private Cloud Deployment
Private cloud deployment in approved regions to meet specific regulatory, security, and geographic requirements.
Hybrid Models
Hybrid models with controlled data flow, allowing flexible deployment based on regulatory, security, and IT requirements.
1600 Calling Compliance FAQ
What is a 1600 number?
Does WordWorks AI provide 1600 numbers?
Can WordWorks AI use our existing 1600 numbers?
Does the platform bypass DLT or telecom controls?
Who owns regulatory compliance?
Is this suitable for collections and recovery calls?
Built to support 1600 enterprise calling. Designed for regulated voice automation.
WordWorks AI provides AI-driven voice automation technology. Telecom registrations, regulatory compliance, and customer communication approvals remain the responsibility of the licensed entity using the platform.